What you could do if you had 808 units

I toured Friendship Village in Tempe, AZ while attending the recent ALFA conference in Phoenix. It’s spread over 43 acres and has 575 independent living units (bungalows and apartments), 91 assisted living units, and 142 care beds. There’s a pool, a fully equipped fitness facility (very busy when we popped in at 10:30am), an auditorium, a library, woodworking shops, a billiards room, a 9,000 square foot recreation centre featuring rooms for dancing, weaving, ceramics, video editing, and stained glass, and three dining areas: a cafe that is open all day and looks exactly like a real cafe, a large buffet that’s likewise open all day, and a formal dining room that is open on a reservation basis at dinner time.

The first time I saw a buffet in operation at a new upscale project in Red Deer I was taken aback because of what I assumed would be the difficulty of dealing with a buffet if you had a walker or were just generally unsteady on your feet. But people at Friendship Village seemed to manage just fine – they put their food on the seat of the walker, or staff there was around to help. And it’s worth noting that at breakfast or lunch it’s the buffet or the café and that’s it – no table service is available, which is interesting in itself. Do people stay independent longer if you force them to retrieve their own breakfast and lunch from a buffet?

Aside from the array of amenities you can offer if you have 808 units, the other advantage is that there are people everywhere – in the cafe, in the buffet, in the pool, in the fitness centre. It’s lively! It’s hard to achieve the same ambience if you’ve only got 100 units or so and it’s impossible to offer the same array of amenities. But that doesn’t mean you have to resign yourself to sepulchral silence and meals in the dining room at precisely 11:30 and 4:30. Au contraire – stay tuned for ideas.

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This entry was posted on Tuesday, June 1st, 2010 at 2:59 pm and is filed under Future, Seniors' Housing. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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